No suprises here – A Current Affair also did a "hard hitting" investigation and demanded an apology from Casa Flamenco. To be honest, that’s all A Current Affair seems to do…try and run around ambushing people…but hey, it makes for pious TV.
Here’s A Current Affair’s story on the Casa Flamenco Spanish Restaurant in Brisbane:
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What an idiot “I’m going to take this to the courts”…
What about “I’m very sad this has happened, what can we do to make experience better?”
G
It’s really about time that restaurants realise that no longer do people tell a few co workers and friends about a bad dining experience – they post their views on a blog or website and within minutes the whole world can read about their dining experience.
Word of mouth is the most powerful marketing tool and yes, sometimes restaurants have a bad night but at least this way they can find out where they’re going wrong. A simple apology and perhaps an offer of a free meal or half price next time they visit will appease the customer and at maybe they’ll come back and give you another shot.
BTW love the blog – added you to my blogroll.
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